Shipping policy

Shipping & Delivery Policy

1. Where we ship from and to

Our products are shipped from our warehouse in Poland. We currently deliver to [all EU countries / list of countries]. We do not ship outside the EU at this time.

2. Processing time

Orders are processed within [1-3] business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

3. Delivery time

Estimated delivery time is [4-6] business days after dispatch, depending on your location.

These are estimates, not guarantees. Delays can occur because of carrier issues, customs checks, weather or high-volume periods. All orders will be delivered no later than 30 days after the order is placed, unless we have agreed otherwise with you.

4. Shipping costs

[Free shipping on all orders / Shipping costs of X, calculated at checkout.]

Any shipping costs are shown clearly at checkout before you pay.

5. Tracking

When your order ships, we send a confirmation email with a tracking number and a link to follow your parcel. Tracking may take 24-48 hours to update after dispatch. If you haven't received tracking information within [5] business days of ordering, contact us.

6. Taxes and duties

All prices include VAT where applicable. Because we ship from within the EU, no customs duties or import fees apply to deliveries within the EU.

7. Delivery address

Please check your address carefully at checkout. We can change it only if your order hasn't been dispatched yet, so contact us as soon as possible if something is wrong. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge for re-shipping.

8. Missed or failed delivery

If you're not home, the carrier will usually leave a notice or deliver to a pickup point. Parcels not collected in time may be returned to us. In that case we'll contact you to arrange re-delivery, which may involve an extra shipping charge.

9. Damaged, lost or incorrect items

  • Damaged on arrival: Contact us within [14] days of delivery with your order number and photos of the product and packaging.
  • Lost parcel: If your tracking shows no movement for [10] business days, or the parcel is marked delivered but you haven't received it, contact us. We'll investigate with the carrier and arrange a replacement or refund.
  • Wrong item received: Contact us and we'll fix it at no cost to you.

10. Returns

Information about returns and your right of withdrawal is in our Refund Policy.

11. Plug type

All projectors are supplied with an EU plug (Type C/F).

12. Contact

Questions about your delivery?

Magic Wall
Email: ziggy.francz@gmail.com